Your Privacy
Matters to Us

2.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and date of birth
• Medical history, symptoms, and health conditions
• Insurance information and payment details
• Emergency contact information
• Profile information and preferences
• Communications with our AI assistant and support team

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (with your consent)
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Health Information

As a healthcare platform, we collect sensitive health information, including:

• Medical records and test results
• Prescription medications and dosages
• Allergies and adverse reactions
• Vaccination records
• Mental health information (with explicit consent)
• Emergency medical information

3.1 Primary Uses

• Provide AI-powered healthcare recommendations and consultations
• Connect you with healthcare providers and specialists
• Schedule appointments and manage your healthcare journey
• Process payments and insurance claims
• Send appointment reminders and health notifications
• Provide emergency medical assistance

3.2 Service Improvement

• Improve our AI algorithms and diagnostic accuracy
• Develop new features and services
• Conduct research and analytics (anonymized data only)
• Personalize your healthcare experience
• Monitor service quality and performance

3.3 Communication

• Send important service updates and notifications
• Provide customer support and technical assistance
• Share health tips and educational content
• Send marketing communications (with your consent)
• Respond to your inquiries and feedback

4.1 Healthcare Providers

We share your health information with healthcare providers to:

• Enable accurate diagnosis and treatment
• Coordinate care between different specialists
• Provide emergency medical services
• Ensure continuity of care

4.2 Service Partners

We may share information with trusted third parties who assist us in:

• Payment processing and billing
• Cloud storage and data management
• Analytics and performance monitoring
• Customer support services
• Marketing and communication (with consent)

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Protect our rights and prevent fraud
• Ensure public safety and health
• Respond to government requests

5.1 Security Measures

We implement comprehensive security measures to protect your information:

• End-to-end encryption for all data transmission
• Advanced encryption at rest (AES-256)
• Multi-factor authentication for all accounts
• Regular security audits and penetration testing
• Secure cloud infrastructure with SOC 2 compliance
• Employee training on data protection best practices

5.2 Access Controls

• Role-based access controls for all employees
• Regular access reviews and updates
• Audit logs for all data access and modifications
• Secure authentication protocols
• Regular security training and awareness programs

5.3 Incident Response

In the event of a data breach, we will:

• Immediately investigate and contain the breach
• Notify affected users within 72 hours
• Report to relevant authorities as required by law
• Implement additional security measures
• Provide credit monitoring services if necessary

6.1 Access and Portability

• Request a copy of your personal information
• Export your health data in a portable format
• View your data processing activities
• Access your account information at any time

6.2 Correction and Updates

• Update or correct inaccurate information
• Add additional information to your profile
• Modify your communication preferences
• Update your emergency contact information

6.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain data processing activities
• Withdraw consent for data processing

7.1 Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

7.2 International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

7.3 Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent and believe your child has provided us with personal information, please contact us immediately.

7.4 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.